I have requested a withdrawal from my account 6/25/21 and $500, to date have not received my funds.
(: < full name removed >I can see here that you have a withdrawal request last 6/25/2021 10:18:26 PM EST thru Wire for the amount of ($500.00))
As well as Jul 4, 2021, 3:11 AM GMT+2
A new withdrawal request has been made in Planet 7 Casino
Username: < username removed >
Casino: Planet 7 Casino
Player registered country: US
Payout Details Amount: $2500
I received the below shortly thereafter:
< full name removed > (Support Center) Jul 5, 2021, 10:34 PM GMT+2
Hello < name removed >,
This is < full name removed > with the Documents team. I'm following up on your ticket number 9805597.
Thank you for sending all the documentation required to verify your casino account. Your account has now been verified and updated. For further assistance regarding your withdrawal, please contact our customer support team via live chat.
< full name removed > (Support Center) Jul 7, 2021, 5:45 PM GMT+2
Hi < name removed >,
Thank you again. We have updated your complete payout information in the system.
July 14 - (Supervisor)< full name removed >: < name removed >, the withdrawal request is still queued to be reviewed by our payouts team. Rest assured that once the withdrawal has been approved, we will immediately have our third party payment provider wire your winnings.
Next follow up: [2021-10-12 03:00:29] [< full name removed > ]< name removed > I am back. After through checking, I do see here that you have pending withdrawal requested on 25th of June for $500 and on 3rd of July for $2500.
[2021-11-03 15:37:55] [ < full name removed >] Upon reviewing your account your request is already in process. I can send a follow up to check the status of your concern on the assigned team. I assure you that our specialist working on your request. I apologize for the inconvenience you experienced.
[2021-11-03 15:39:07] [< username removed > I appreciate your response but I have received the same response since July, hence why Wes told me to ask for him for a more detailed response.
[2021-11-03 15:40:01] [< full name removed >] I'm still checking if he is available Lesli. I will send this follow up directly to him as well,
[2021-11-03 15:40:17] [< username removed >] 2021-10-28 14:26:27] [Wes Hardaway] I can see that your payout details were just posted last October 18th. I'll make a personal follow up to have the withdrawal reviewed and processed < name removed >.
To date 11/17/21 I have yet to receive my funds.