Complaint #2259 Planet 7 Casino

Planet 7 has been giving me the runaround on getting my withdrawal it has been more than a month almost 2 months

By Jerryj

4 years ago

Message on forum

Planet 7 has been giving me the runaround on getting my withdrawal. I have been trying to get a withdrawal for over 2 months now they keep saying to give them 24 hours to escalate the issue to the relevant department. This is became a very big hassle worst casino I have ever dealt with, I don't understand why they can't just give me my withdrawal instead of making me suffer. I was willing to put more money on my account but why should I win I can't even get my withdrawal for the first time.

1st off I started out trying to get a wire transfer they told me it was approved but my bank would not accept a International wire transfer. To upgrade my account I contacted my bank my bank said they had no issue with International transfers, so I contacted planet 7 back and then they proceeded to tell me it was one of there Requirements that they could not send a International transfer to my bank. So I proceeded to ask him which banks that they normally use and I would go open an account so they could wire transfer me they said they could not tell me which bank so I switched it to be a check form. Took for over a week for them to reach back out to me they finally said it was approved, then it's booked, then the next day it showed up on my account. Account that something was not verified which was verified from the ghetto because they would not let you do a withdrawal without verifying all your information to begin with. It has been over 2 months trying to get the 1st withdrawal I have over $12000 pending. And they keep giving me the same excuse every day that my utility bill is not verified even though I keep proving to whom it is This has been an extreme headache and I was it's referring so many people to this casino is this casino and I can't even get my 1st withdrawal.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $5000

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Jerryj,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

4 years ago

Hi Justin--

Another payment was issued to your wallet, yesterday: 11/18 Paid $2500 (0.04199648) + no Service Fees Bitcoin for transaction #185524509.

I was a bit confused by the amount listed for your complaint, as there are no further withdrawal requests (the funds are still sitting on your playable balance). With this in mind, I'd like to ask that this complaint be closed as resolved.

Much appreciated,

Tawni

Planet 7 Casino

• Representative

4 years ago

Hi Justin--

I apologize for the delay in coming back to you--I was off for vacation over the past week.

As I'm not in the office until tomorrow, I only have access to payment logs (not your full account). I do see a payment was issued to your wallet, last week: 11/8 Paid $2500 (0.03783334) + no Service Fee Bitcoin for transaction #185030507.

Once I'm in the office, I'll check on your remaining withdrawals. Please give me a day or two to get back to you.

Tawni

AskGamblers

• Support Team

4 years ago

AskGamblers Complaints Team has been informed that Planet 7 Casino representative might not be able to respond to ongoing complaints in the next couple of days, therefore the time frame is being extended with another 96 hours.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

Resolved

$301

Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

Resolved

$100

Payment delayed since January 12th

I am a VIP player at Planet 7.

My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

Resolved

$2,500

Delayed payment at Planet7

I am a Jupiter VIP at Planet7. I have two approved withdrawal requests. The first one was approved on October 30, 2025 in the amount of $2430.00. The second approved on November 6, 2025 in the amount of $2490.00. No payments received yet. Contacted support however it doesn’t seem to be useful at all. I would appreciate some assistance in resolving this issue.

Resolved

$4,920

My Payments

I have several withdrawals that have not been paid out per the terms and conditions of the casino. I have been verified repeatedly and am in full compliance. Recently, the casino has been cutting my payments in half and adding the second half onto the end of my payments. That is where the last payments for $1250 are coming from. My payments are aging and not in compliance with the terms and conditions of the casino. I am including my last verification email to this message. I have not been paid the last withdrawals including the payment that was authorized on October 22 or any of the approved ones that came after that date.

Resolved

$42,864

I am fully verified and won $3,600 and made a withdrawal for $2500

I am fully verified and won $3600 and made a withdrawal for $2500. They said it would take 7 to 10 days. I made the withdrawal on October 2nd and it was as approved on the 8th and now it is the 13th and I still have not received my payout. I choose BTC as payout option and got a email saying I would be paid on the 8th and still nothing.

Resolved

$3,600

Planet 7 took 5K winnings

I’m a Jupiter VIP at Planet 7.

I check every coupon for terms and conditions.

Planet 7 took my 5K winnings, claiming I played on excluded games.

The terms of this coupon have an excluded games list, and none of the games I played are on it. I will provide a screen recording of the coupon with all the details if needed.

Additionally, I only ever play with this kind of coupon and played those exact games and won and have been paid before!!!!!

My transaction history can be checked for this!

Resolved

$5,000

DENIED WITHDRAWALS

I am worried as my withdrawals keep getting denied and I get no reply to my emails asking why.

I withdrew to my bitcoin address in June and July, four withdrawals. They were all denied and no reason was given.

I then did those withdrawals again in July and yet again they were denied.

I have emailed support more than once and had no reply. There was an auto reply I got on 19th July stating it may take 72 hours to get a reply. That was 21 days ago.

My cashier balance is $7501.

I would like some help from you please.

Rejected

$7,501

Denied 1745 payment via bitcoin and no communication

I won $1745.

I withdrew my withdrawable balance.

A week later, my withdrawal has been denied and my money credited back to me.

There is no communication whatsoever, and I have multiple screenshots to prove that I was screwed by Planet 7.

Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

Please help

Rejected

$100