Planet 7 Casino - Payout Not Received from 19th of April

Hi Carma--

I've checked on your account and unfortunately, our processor is no longer able to issue wires to the account type which you have.

In order to have your payments sorted, we'll need either wire details from an alternate bank or your Bitcoin crypto address. If possible, Bitcoin would be the fastest/easiest method of payment.

I've attached my email address--please send me your alternate wire details or your crypto addy. As soon as I receive this, I'll arrange for your payments to be issued without delays.

Much appreciated,

Tawni

Tawni-
I have always received my wire transfer to this very checking account. What type of bank account/institution would I need in order to receive my wire transfer?

Dear Planet 7 Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Carma--

I've just sent you an email regarding your account--please get back to me as soon as possible.

Much appreciated,

Tawni

Tawni-
I have emailed you all of the information you requested to the email you left here. When should I expect my winnings?

Hi Carma--

I'm pleased to tell you that your payment was sent to our processor, Wednesday: 5/18 Paid $539 + no Service Fee for transaction #194586914. I would expect the funds will reach your account, early next week.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

Again, my sincerest apologies for the difficulties you've experienced with this.

I wish you all the best,

Tawni

Dear @Carmasimone,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Tawni-
I have mot received the wire transfer of my winnings yet, but as soon as I do, I will notify you here. I received an email from one of your associates also stating that the funds were in the process of being transferred..

Hi Carma--

Have you received the funds yet? Our processor confirmed the wire was completed on the 20th, so you should have received the funds by now.

Please let me know.

Much appreciated,

Tawni

Dear @Carmasimone,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.