Complaint #1336 Planet 7 Casino

Payment never reached my account

By Nikka B.

7 years ago

Message on forum

I requested a withdrawal of $2000 on 8/25/18. On 9/6/18 $1883 + $20 handling fee was approved and on 9/7/18 it was sent to the processor for payment. I received an email on 9/12/18 stating it was sent on 9/7/18 and to allow 5-7 days for withdrawal. I was told on 9/18/18 it would be in my account by the end of the week. On 9/25/18, I was given the same answer, it would be in my account by then end of the week, when I told the Live Chat Operator I had been told that akready and asked if that information was a guess or if it was what the processor had noted, he replied telling me that they needed a bank statement for my account for September and that no payment would be made until I submitted that. I have email the finance department inquiring about this because that was the first I had been told anything about a bank statement, but have not received any reply. The money has still not been deposited into my account and it has been just over a month since my request for withdrawal.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1883

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

nikkathornton84

• Utah

7 years ago

Hi Tawni,
I had asked you to look into a withdrawal request back in July but I have gone through my own receipts and it is not necessary for you to do so because it was a deposit from my players card. You have taken care of everything. Thank you so much for everything. And thank you to Ask gamblers and please consider this complaint resolved!

Planet 7 Casino

• Representative

7 years ago

Hi Nikka--

I've been looking through your account and I'm not seeing any further withdrawals to be approved or paid. I'm a bit concerned as you're under the impression that there are other withdrawals beyond the payment which was re-issued.

Is there possibly a withdrawal with another one of our casinos?

Please let me know,

Tawni

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 Casino management will soon jump in with an update on this complaint.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

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I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

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Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

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My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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My transaction history can be checked for this!

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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