I requested 2 separate withdrawals on 2/13/2020, this was my second request as the first the cancelled for "missing documents". Each withdrawal was for 2500.00. I resubmitted the missing documents and account was verified on 02/18/2020. I was then told an additional 7-10 business days. On 2/25/2020 one of the 2 withdrawals was removed from pending I inquired I was told it was approved. The second remained and I was assured it would also be reviewed as they can only do 1 at a time. As of today my approved withdrawal is still in the approved and not sent status in the amount of 2355.00 (bonuses) and the other is still pending . I inquired again today and was informed after a prolonged counting of days via live chat that it would be escalated to the payment team as the time frame has passed. I was given another reference number and told to wait an additional 3 business days.