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Planet 7 Casino - Overdue withdrawals

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 5000
Posted on July 31, 2020

Need help with getting payment process. Been waiting on my payment since May (picture attattch) I already got my documents re verified and approved in June and was told my withdrawal has been eculated (picture attach). Since then I've been told by different customer service rep that they are going to escalate my withdrawal. It's almost August and I still havent received my payments

Posted on August 4, 2020

Hi Richard--

You know I'm always more than happy to help you out. ;-)

You'll be glad to know that your withdrawals were sent off to our processor, yesterday: 8/3 Paid $5000 + no Service Fee for transactions #157957427 ($2500), #157957426 ($2500). I would expect you'll find the funds in your account, early next week (possibly sooner).

I hope you're keeping well...

Tawni

Posted on August 4, 2020

Thank u so much for your help, your service is greatly appreciated!!

Posted on August 8, 2020

HI Richard--

I've just checked and our processor confirmed that your wire was completed on the 5th. I'm guessing the funds have dropped in your account by now. Can you please confirm?

Much appreciated,

Tawni

AskGamblers
Posted on August 8, 2020

Dear @Getmbiyrich,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 8, 2020

Yes I have recieve the funds...u come thru for me 😊😊

AskGamblers
Posted on August 8, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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