Complaint #2219 Planet 7 Casino

Over a month since requesting withdrawal and have not received payment or communication

By Whiffin99

4 years ago

Requested payout on 7/22/21 at 11:59am. Received an email confirming my banking details 3 days later. Haven’t heard anything from anyone since. I’ve reached out to the CS team on multiple occasions and all they can do/say is we’ll mark this as priority with the payment team. It’s been over a month and there has been no communication whatsoever and what seems to be minimal effort to complete the transaction? At this point, I’m almost positive I’ll never receive payment despite spending much more than the withdrawal I’ve requested.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $210

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Whiffin99,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

4 years ago

Hi Robert--

I'm pleased to tell you that your payment was sent to our processor, Tuesday: 9/7 Paid $210 + no Service Fee for transaction #181815433. I would expect the funds will reach your account towards the beginning of next week.

Regarding the shortfall from your requested amount, this is because you received a bonus (LUNCH320 (2 of Unlimited) $800.00). All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Planet 7 Casino

• Representative

4 years ago

Hi Robert--

I apologize for the difficulties you've been experiencing with this.

You'll be pleased to know that I've already had your withdrawal approved and the payment will be sent to our processor, tomorrow. Once I have the transaction details, I'll be back with another update.

All the best,

Tawni

AskGamblers

• Support Team

4 years ago

Dear @Whiffin99,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Nataniel690 here

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