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Planet 7 Casino - Not paid as promised

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 5000
Posted on October 14, 2020

My VIP manager told me on the 2nd Oct I was approved for payment on the 1st and I would be paid in 7 to 10 business days. It is now the 13th. But this isn't the first time I've had this problem. I waited the allotted time with nothing from the casino...again. Whenever I am told I will receive a payment, at least 75% of the time it never comes to fruition.

Posted on October 18, 2020

Hi Lisa--

I apologize for the delays you've experienced with this.

I'm pleased to tell you that both of your withdrawals were issued to your wallet, yesterday: 10/16 Paid $5000 + no Service Fee Bitcoin for transactions #160913524 ($2500), #161607116 ($2500).

I wish you all the best,

Tawni

AskGamblers
Posted on October 19, 2020

Dear @elle8769,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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