Around the end of june, first of july i downloaded planet 7, went online with $77 free ,played for hours, had a wonderful time. i won, played the playthrough with $900 ahead, played down to $600 and hit a jackpot, giving me around $3300.00. next day i put in for payout, faxed documents, was told everything looked good. A week later i was told i could only have $154 , double the $77; i didn't like it but changed my withdrawal and played the rest away. i have waited since july 8 when it was shown as withdrawal to be paid. the live chat lady is always the same one and just gets smart with me. can you help.??? thanks for listening.