Ag Awards

Planet 7 Casino nonpayment

Complaint Info
Disputed casino Planet 7 Casino
Reason Bonus terms violation
Amount $ 154
Posted on July 23, 2014

Around the end of june, first of july i downloaded planet 7, went online with $77 free ,played for hours, had a wonderful time. i won, played the playthrough with $900 ahead, played down to $600 and hit a jackpot, giving me around $3300.00. next day i put in for payout, faxed documents, was told everything looked good. A week later i was told i could only have $154 , double the $77; i didn't like it but changed my withdrawal and played the rest away. i have waited since july 8 when it was shown as withdrawal to be paid. the live chat lady is always the same one and just gets smart with me. can you help.??? thanks for listening.

Posted on September 10, 2010

Dear Karensg,

We apologize for the inconvenience I am going to look into your account right away and e-mail you from the e-mail you have listed on your account. In the future should you have any other issues please contact me directly.

Kind Regards,

Paulie M.

manage­[email protected]­lan­et7­cas­


Posted on September 11, 2010

Dear Customer,

This is Mike K with Planet 7 Casino. The payout was already approved ages ago, unfortunately for a small amount like this we need one of the following methods to payout, quicktender, ewalletexpress or click2pay account to payout. If you can get in contact with the players let her know were waiting on the info to payout the 154.


Mike K

Planet 7 Casino

US/CA Toll Free: 888-402-2065­ane­t7c­asi­

Posted on September 15, 2010

This is karensg, letting you know planet 7 is offering no satisfaction, I called twice and met with the same rude uncooperative behavior from customer support. Yes I have had approval since july 8th but no one will help me with details of how to get the Neteller account, I'm still waiting 2 months later for details to be emailed to me. Paulie M. has not responded to my email, he ask me to contact him. And for some reason overnight express-check is listed but not an option. And no, they will not redeposit the withdrawal, it's stuck in limbo.

Thanks for listening


Posted on September 30, 2010

Sorry by a casino and my computer crashed.

Just got a new one. As soon as i get my monthly check i will open one of the accounts. I was trying neteller and i had to be referred by a casino, and i was having trouble because i haven't been a depositing customer except with the Go group., who doesn't use Neteller.

Thank you. I'm sure this is going to be resolved. Karen

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