Ag Awards

Planet 7 Casino - Nonpayment account revoked

Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Posted on November 30, 2019

I deposited money and played. I ended up winning 850. It said it was withdrawlable so I hit withdraw. Ot said I qualified for Express withdraw. Up to I filled out all necessary information and submitted it successfully. I checked my email and was notified of free spins die to my deposit. Upon trying to log in I discovered that I couldn't. I then received the email stating that I was revoked from the casino
I just want the 750 that I fairly won.

Posted on December 3, 2019

Hi Amanda--

I've reviewed your account and this was properly revoked by our Fraud Department. You've opened at least 10 accounts at Planet 7, which is strictly against our terms and conditions:

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

Your winnings have been voided and your accounts have been closed.

I have sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.


Posted on December 3, 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Planet 7 Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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