Ag Awards

Planet 7 Casino - No withdrawal options

Complaint Info
Disputed casino Planet 7 Casino
Reason Declined payment
Amount $ 2500
Posted on September 13, 2020

I won $2500 on August 29th, and requested a withdrawal via check. I sent over the verification documents and emailed all of the check information. I was told that my documents were verified correctly. I was then told that my bank does not accept checks or wire transfers.

I then sent over information to payout via bitcoin, which I’ve done many times before. I was told that they no longer offer bitcoin, even tho it’s still an option at withdrawal and listed on their website.

I was advised that the only way to withdraw money is to open a brand new bank account at a bank that they are compatible with, but they won’t tell me which banks. I’m supposed to just open a new account and guess. I get vague responses via email every 4-5 days, and no answers other than email support in the live chat.

If my bank gave them money, they should be able to send it back. If bitcoin is an option, there’s no reason I can’t receive it. It makes no sense.

Posted on September 17, 2020

Hi Ryan--

I'm very sorry for the way this has been handled.

If you would be amenable to receive payment in Bitcoin, this will not be a problem. I've attached my email address (privately)--please send me your current crypto address and I'll have your withdrawal sorted straight away.

All the best,


Posted on September 17, 2020

Hi Tawni,

I was told bitcoin were no longer allowed. I sent you information for a wire transfer and bitcoin withdrawal. Either is fine, I’d appreciate it if it could be done quickly.

Thank you,


Posted on September 21, 2020

Hi Ryan--

You're in good shape, now.

I just had your withdrawal approved and tomorrow, it will be paid into your Bitcoin wallet. ;-)

I'll be sure to come back once I have the transaction details...


Posted on September 22, 2020

I received my withdrawal today. Thank you for helping me take care of this. I really appreciate it.

Posted on September 22, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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