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Planet 7 Casino - No movement on pending withdrawal

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2320
Posted on June 5, 2021

Under the term and agreement it says 7 days for payout to be reviewed and process. It has past 7 days. I make sure i follow the rules why is it difficult for this company to do there part. Again there is no movement and customer service apologize but cant assist. Please help with processing my withdrawal made 05/25/2021 for $2500.00

Posted on June 9, 2021

Hi Nafeesa--

I'm happy to tell you that your withdrawal has been sent to our processor: 6/8 Paid $2320 + no Fee for transaction 176252307, I would expect the funds will reach your account early next week (possibly sooner).

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

AskGamblers
Posted on June 11, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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