Ag Awards

Planet 7 Casino - My approved payment not received

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 912
Posted on March 10, 2020

once again i need your help
i have a payment that i won:

2/6/20 $1000
it was approved :
2/24/20 $912
and i have yet to receive it and it is past the payment guidelines right now,can you help with this to expedite it?
you have been my only option lately for payments .
thankyou in advance

Posted on March 14, 2020

Hi Martin--

This was actually paid the a bit earlier in the day before I received your complaint. ;-)

3/10 Paid $899.5 + $12.5 service fee for transaction #149829827.

I would expect you'll find the funds in your account towards the middle of next week.

As always, I wish you all the best,


Posted on March 14, 2020

Dear @Thegne,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on March 17, 2020

thankyou once again tawni, great job!!! yes you can close this complaint

Posted on March 17, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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