Complaint #2475 Planet 7 Casino

Multiple withdrawal denials and different explanations

By i8lujm6k15

2 years ago

About 2 months ago I made a deposit without any bonus on Planet 7 Casino.

A couple of days went by with me playing and I was up over 2k. I then decided to withdraw some and I would just play out the rest. I did the wire option and spoke to a service agent. They gave me a big list of what I needed and I went through the list thoroughly and made sure I had everything,

I requested $1,200 and once they received the request they did acknowledge that they received it. I had already read that it could take 7 business days so I waited a good 3 weeks before I got ahold of customer service. The guy told me that they were having trouble confirming the funds. He said it looked like mixed funds with a bonus. I got a little heated at that point cause I made sure I didn’t have any situation that could be misconstrued and end up like this. So I cut the guy off the line and ended up getting ahold of them again and this person told me that they may still take a few days but looked like everything was on track.

I waited about another week and a half at which point the request was denied.

I immediately got ahold of them and was told that I was missing part of my paperwork. I was losing patience at this point. I decided to try again and this time I dropped it down to something a little less noticeable to $200 and this time I did bitcoin withdrawal.

I waited about 9 days and contacted and was told they still had a couple more days. 15 days after I submitted the request, the request was denied. When I contacted them and asked why, the lady told me that they needed to confirm the Bitcoin address which I had already done when I submitted the request. She told me to make another request.

That was 3 days ago and I don’t know how much more of this I can take.

Disputed Casino Planet 7 Casino

Reason Declined payment

Amount $182

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

i8lujm6k15

2 years ago

Well, I’m not sure what was or wasn’t don’t on your guys part. Either way, I appreciate the help, and your time n effort. I wish I would have said something sooner when I was waiting on the $1,200 payment. Thanks again

Planet 7 Casino

• Representative

2 years ago

Hi Anthony--

I apologize for the frustration you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Sunday: 1/21 Paid $182 (0.0044158) + no Service Fee for Bitcoin transaction #232120060.

I wish you all the best,

Tawni

AskGamblers

• Support Team

2 years ago

Dear Planet 7 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

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Nataniel690 here

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