Ag Awards

Planet 7 Casino - Missing Withdrawal

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 800
Posted on March 6, 2020

I have been playing planet 7 for several months now. I requested a withdrawal of $800 on January 12, 2020. I sent all information that they requested via email. I waited and had no indication that anything was not complete. I assumed all was good to go. About a month later I sent several emails with no response. I then utilized the chat feature. I was informed by one rep that I needed more information on the bank for the wire transfer. Ok, no problem. I sent that info over. The rep told me that because it had been so long, my case would be escalated. They asked for 72 hours for a response. I waited and checked back in after that time frame. Still no answers. I was simply informed I was to wait some more time and they would "escalate" once again. I contacted them again this morning, only to be asked for the same info again. They are simply reading a script and it shows. I just want my money. I am beginning to feel very nervous. No person to talk to. I can't get a person in charge with definate answers. Just keep getting the run around. It took just seconds for them to pull money from my card, but months to pay out? Their own standards state approx. 2 weeks. Each time contact has been made, I have initiated. No emails or request for futher needed information from me. This doesnt seem very honest on their behalf when they advertise "the most trusted online casino" and "fastest payout". I just want them to be honest and do what they say they do.
Any help would be greatly appreciated.

Posted on March 10, 2020

Hi Sherry--

I apologize for the difficulties you've been experiencing with this.

I've gone ahead and arranged for your withdrawal to be paid and this will be sent off to our processor, later today. I'll be sure to get back to you in the next day or so with the transaction details.

All the best,


Posted on March 13, 2020

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Planet 7 Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

Posted on March 16, 2020

This has finally been resolved! Planet 7 has deposited the funds and they have cleared.
Thank you!

Posted on March 16, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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