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Planet 7 Casino - Keeps putting withdrawals back $5,000

RESOLVED
Ella1029 Minnesota
posted on January 18, 2019.

I submitted my withdrawal request on January 9th 2018 to Planet 7 Casino. I also submitted my verification on the same day since it had been 2016 since o played or cashed out. I went to my account oin January 13th 2018 to play my free spins when i saw the withdrawal money had been put back in i again requested a withdrawal of the funds and spoke with customer service was told since they hadnt verifyed my information yet thats the reason it was put back. Ok fine. Went to pkay free spins today January 16th and withdrawal funds were again put back in my account . Again spoke wirh customer service and told it would be escalating the verification process. The terms and conditions state 5 business days to verify infomation my reference number i was given was
# 3164895. All i want to do is cashout my winnings. I've done it in the past why the long waits, and your customer service acts like it doesn't know whats going on.? I would like this problem resovled.

Ella1029 Minnesota
posted on January 18, 2019.

Thc correct dates are 2019 not 2018

Ella1029 Minnesota
posted on January 18, 2019.

Please close as issue has been resolved. Thank you!

AskGamblers
posted on January 18, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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