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Planet 7 Casino - Having a withdrawal issue for the third time

48 hours left for Planet 7 Casino to respond.
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2198
Posted on September 16, 2020

Good Afternoon,

I submitted a withdrawal request of $2198 on Wednesday 9/9/20 and there’s been no response to my request and I haven’t received my funds. I sent the below email this morning.

I know I keep submitting complaints about withdrawals but apparently this is the only way to get them resolved. Once this one is resolved then I will be closing my account with Planet 7.

Thank you for your assistance.

Thank you for contacting Planet 7.

We have received your email and are assigning it to a casino representative. You can expect to receive a response from us within five (5) business days.

To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is # 7476507 .

You can reply directly to this mail for any further communication with Planet 7 Customer Support Center in regards to this issue.


Planet 7 Customer Support Center

Posted on September 18, 2020

Please provide me with an update. I forgot to add that I had changed my bank account and so sent the new information to Planet 7 documents email last week. I received no response to that and still haven’t received my money. Can someone look into this for me? Thank you.

Planet 7 Casino Complaints

  • 1142 of 1211 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 3,342 USD avg amount

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