Complaint #1503 Planet 7 Casino

Giving me hard time with $1051 withdrawal

By kag269

7 years ago

Message on forum

I deposited $30 with a bonus back on March 2nd. I won and requested a withdraw of $1150 usd. I sent in all required documents and they were all approved. I was told within 7-10 business days the withdraw would be approved and a my check would be sent out. March 18th they approved $1051 usd . Which is fine $99 dollars was from the bonus I received. I checked in with them every few days after march 18th to see when the check would be sent out, and i kept getting excuses about a high volume of withdraws and that it would be sent out soon. After asking a few times I was told my request was being escalated to get it handled as quickly as possible. Then on April 4th I got a email saying the Finance department is unable process check withdraws now, and they need my wire information. April 5th I sent in all required information for the wire. I was told they would escalate my withdraw again and it would be just a few days. Today when i followed up with them the chat team just kept giving me the same old run around and that they were working on it. But after being very friendly and patient with them im not trusting that they will be sending my wire any time soon, and it feels like they dont have any intention of following there own policy that they ask you to keep in mind for how long it will take. So now im hoping to get some help.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1051

Discussion

AskGamblers

• Support Team

7 years ago

Dear @kag269,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Planet 7 Casino

• Representative

7 years ago

Hi Kyle--

There was definitely a bit of a delay with our processor, but I do have confirmation that the wire was completed on April 25th. I would guess this will reach your account, Monday, if it hasn't already.

All the best,

Tawni

kag269

7 years ago

I still have not got the wire transfer and no money still

AskGamblers

• Support Team

7 years ago

Dear @kag269,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Nataniel690 here

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