Complaint #2361 Planet 7 Casino

Forgot Second Withdrawal Payment

By Jenn

3 years ago

Hi!

On July 29, 2 withdrawals were approved - one for $2500- bonus ($2260) and a second for $1000. I received the $2260 last week and haven’t yet received the $1000.

I also have another approved withdrawal for $1275 that should be paid out soon. Can you check on that please and make sure that one won’t get held up, as well?

Thank you!

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $2275

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jenn

3 years ago

Thank you very much for your help! I’ve received all payments.

AskGamblers

• Support Team

3 years ago

Dear @Jenn,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

3 years ago

Hi Jennifer--

I apologize for the difficulties you've been experiencing with this.

I'm not certain what happened with this, as it appears the withdrawal was split (the Payments agent clearly made an error). The first part of the payment was was issued to your wallet, yesterday: 8/15 Paid $975 (0.04045472) + $25 Service Fee BTC for transaction #197579601.

The remaining balance of your withdrawal will be issued later today. Once I have the transaction details, I'll be back with another update.

Tawni

The remaining portion of the withdrawal will be issued later today.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

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I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

Resolved

$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

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My withdrawal was approved in the amount of $2500 on January 12.

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I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Resolved

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Resolved

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Rejected

$7,501

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Rejected

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