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Planet 7 Casino - Extremely slow payments again

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2593
MrPoots Wisconsin Message
Posted on August 9, 2019

I sent in my Bitcoin withdrawal request for $1590 on 6/12/19 and for $1003 on 6/15/19. It was finally approved on 7/30/19, but I still haven't received anything even after a huge delay is just approving it. I have been fully verified. Customer service just keeps saying wait and they escalated it. Would like to get a true update on why this is being delayed so much.

Thanks for the support

Posted on August 13, 2019

Hi Aaron--

As I mentioned in your Royal Ace complaint, I need to receive your current Bitcoin crypto addy. I've just sent you an email regarding this--as soon as I receive your reply, I'll be able to push things along.

All the best,

Tawni

MrPoots Wisconsin Message
Posted on August 13, 2019

I e-mailed my address over.
Thanks

Posted on August 17, 2019

Hi Aaron--

I've checked on this account and it appears your first withdrawal will be sorted, Monday.

As soon as I receive confirmation, I'll be back with an update.

Have a great weekend,

Tawni

MrPoots Wisconsin Message
Posted on August 17, 2019

Looks like I received both withdrawals. This complaint can be closed out. Tawni your the best !!

AskGamblers
Posted on August 17, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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