Denied Payment via Wire Transfer and BTC

On April 21, 2022 I deposited a total of $750 at $250 per deposit on a total of two separate cards. Two of these deposits (2 of the $250 deposits) came with a no rules deposit bonus. I do not recall the exact amount of the bonuses, but they were generous - I believe I received 200% and 300% for a total amount of $1250 in bonus money. I played out the bonus money all on slots and ended up with a total of $1756.84 in a withdrawable amount as indicated by the cashier page. While it did take a few hours to get all of my information verified, I was overall satisfied with the verification part of the process. However, when attempting to cash out via bank wire, my withdraw was denied after approximately 3 business days of waiting (generous, considering the wait time could be up to 7 days). I asked for an explanation, to which I was told I provided incomplete information when submitting the wire request.

I then inquired about bitcoin withdraw as I was nearly certain that I provided all necessary information to receive the wire transfer. I was told that the processing time would be the same for bitcoin withdraw and that I could submit a request. Therefore, I submitted a request for a bitcoin withdraw. Again, about 3 business days later the bitcoin withdraw request was denied. Once again I spoke with customer service and asked about the bitcoin withdraw. I was then informed that I was ineligible for bitcoin withdraw because I had not deposited with bitcoin yet. So in an effort to try and accommodate the casino by offering to make a minimum deposit using bitcoin, I was then told that even if I deposit bitcoin my current withdrawable amount will still be ineligible because I did not use bitcoin when I deposited. I also asked for any bank(s) they could identify which accept wire transfers in compliance with their policies for sure - they were unable to provide a list.... or even a single bank recommendation. The agent asked me which bank I use, to which informed them of the specific credit union I bank with (who happens to accept international wire transfers - I confirmed). I was then told that all credit unions and 'federal' banks are ineligible for wire transfer withdraw. When I asked the agent to clarify what makes the bank federal (i.e. FDIC insured??) the agent told me I would have to ask each bank if they are a federal bank.

That being said, I specifically asked if two specific mainstream banks are eligible, to which I was told they were not. After that, I asked if my only option at this point is to receive an international check which may arrive within their 30 day window and likely from Canada. I was then told I could wire transfer if I could find an eligible bank but that each bank I try they would have to process individually for approval/denial.

I really really really want to like this casino - their games are attractive, their deposit bonuses are nice, free spin rewards are great too.... but it seems like it's next to impossible to get paid out. I am really afraid to get an international check as there is a narrow 30-day window from issuance to deposit the check in-person and hope that the bank will accept it. It feels like this casino is doing everything they can to avoid paying out, which is a shame because I would like to play more here.

My ideal resolution to this issue is to receive payment via bitcoin; I am hoping the casino will accept this resolution as they deem me a "VIP 1."