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Planet 7 Casino - Delaying payment with lame excuses

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 600
Inactive user
Posted on November 21, 2020

I made a $30 deposit and won $600. I chose bitcoin as the withdrawl method and sent in all required documents (too many unecessary and private documents). My documents were verified but I was told they couldn't pay bitcoin and gave no reason why. They said I had to use an account number even though I told them I don't have one for them to use, that's why I chose bitcoin. After weeks of their scam, I sent them an account to use and, surprise, surprise.. they said they can't use it. Then say that if they don't receive account info, they will reject the withdrawl and redeposit the $600. Obviously a pathetic attempt to have me play it all back. Their online live chat help is absolutely useless.

Posted on November 25, 2020

Hi Andre--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your withdrawal was paid to your wallet, Monday: 11/23 Paid $600(0.03246176) Bitcoin + no Service Fees for transaction 163816290.

I wish you all the very best,

Tawni

AskGamblers
Posted on November 25, 2020

Dear @sowdal,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Inactive user
Posted on November 26, 2020

Thank you askgamblers.com!!

Planet 7, I won. Suck on that.

Inactive user
Posted on November 26, 2020

Case resolved.

AskGamblers
Posted on November 26, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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