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Planet 7 Casino - Delaying my $2,500 ACH withdrawal

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2500
njshoe Michigan Message
Posted on November 15, 2018

I spoke with Jonathan Q with Planet 7's Customer Service, simply requesting my $2,500 ACH withdrawal to be processed within their terms and conditions. I simply continue to receive emails requesting documents that have already been submitted. Jonathan Q advised he had "escalated" my case with the documents team who would contact me within the next 24 hours. Again, ANOTHER, delay......Process my ACH deposit today.

Posted on November 18, 2018

Hi Nathan--

I apologize for the difficulties you've been experiencing with this.

I've checked on your account and I see we're missing two bits from your documents package: a current utility bill and your preferred method of payment.

I've just sent you an email regarding this--as soon as I receive your reply with the necessary bits, I can arrange for your payment to be issued, without delays.

All the best,


Posted on November 21, 2018

Dear @njshoe,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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