I first requested a withdrawal with Bitcoin on Jan. 6, 2022. They denied it saying I did not provide the code (which I did. Bitcoin is all I deposit and withdraw with. I know what I'm doing). So, I do it again on Jan. 12, 2022.
Their website clearly says "All withdrawal requests will be reviewed and approved, or denied, within 5 – 7 business days of your request.". It has been 9 days and still nothing.
I've chatted with 3 reps and they all say the same thing. They are sorry but they have informed the team my issue. Same thing everytime. I just want my money. I have never waited this long ever on an online casino to get my money. This is a joke. I can provide proof, just let me know where to send it.