Ag Awards

Planet 7 Casino - Delayed $285 payment

Posted on June 4, 2017

My payment (285$) was approved 04/13/2017. My documents and payment requisites were accepted and approved. I hoped to get the payment not later than 10-15 days after the approval of the payment. But I was wrong, 50 days passed and nobody paid out the money. I sent letters to the support service of the casino on this problem, but I didn’t get the answer. I tried to phone but it was unsuccessful.

That’s why, I apply to and ask you to help me.

Posted on June 8, 2017

Hi Paul--

I'm sorry for the difficulties you've experienced with this.

I've checked on your account and I see that documents were holding things up, but all is in order, now. With this, I've gone ahead and sent a note requesting your payment be made, straight away. I would expect this to be sorted out for you within the next 48 hours. I'll be watching your account and I'll come back once I have confirmation that the payment has been made to your Bitcoin account.

All the best,


Posted on June 10, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

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