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Planet 7 Casino - Delayed $1,971 payment

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1971
Posted on November 2, 2018

Withdrew 17/10 approved 22/10. Still hasn't gone to processing. Just getting the run around. Amount due $1971. Have been on chat a few times and all i get is sorry its not sent yet we are doing our best. It should have been paid by now according to their guidelines which they never stick. I need someone to look into their unfair practises as i know im not the only one who has had issues with their processing times and getting the run around

Posted on November 6, 2018

Hi Tracy--

I apologize for the delay you've experienced with this.

You'll be pleased to know that I had your payment sorted and it was sent off to our processor, earlier today: 11/5 Paid AUD $1951 + AUD $20 Service Fee for transaction #12096963. I would expect you'll find the funds in your account towards the end of this week.

All the best,

Tawni

AskGamblers
Posted on November 9, 2018

Dear @whompo03,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on November 19, 2019

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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