Complaint #1688 Planet 7 Casino

Delayed $1,300 payments

By Bconsher

6 years ago

On 8/19/2019 I won $500 submitted the withdrawl request, got an email requesting all my account information, bank info, DL, copy of credit card, etc. All was sent and received and confirmed. Have not heard a thing.

On 9/7/10 I won $800 and still no response on that either.

I have seen the withdrawls supposedly "in process". Upon speaking several times to them, they have escalated this 4 times. No one can tell me when I will get it. Their website says approved within 5 to 7 days of request and the funds received within 3 to 5 days after that. All I get is "we escalated it" "there's a delay" " we're sorry" etc.

They have ALL of my crucial information and no one is giving me straight answers. The only way to communicate with them is via live chat. No real person, phone number, etc.

Total is $1300.00. Can you help?

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1300

Discussion

AskGamblers

• Support Team

6 years ago

Dear @Bconsher,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Planet 7 Casino

• Representative

6 years ago

Hi Blanca--

I'm very pleased to tell you that your withdrawals have already been sent to our processor: 10/15 Paid $1300 + no fees for transaction #141832741($500) / 141832786($800). I would expect the funds will reach your account towards the middle of this coming week.

Again, my apologies for all the difficulties you've experienced with this.

I wish you all the best,

Tawni

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been informed that Planet 7 Casino representative might not be able to respond to ongoing complaints until Thursday, 17th of October, therefore the time frame is being extended with another 96 hours.

Bconsher

6 years ago

We have EECU, CHASE, FROST BANK OF AMERICA, WELLS FARGO, BBVA COMPASS

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

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Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

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My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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I am fully verified and won $3,600 and made a withdrawal for $2500

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My transaction history can be checked for this!

Resolved

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Rejected

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Everyone, stay away from this scam casino!!

They aren't responding to anything I do.

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Rejected

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