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Planet 7 Casino - Delayed payment since early June

REJECTED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 1000
Posted on July 29, 2019

I had a check withdrawal approval on June 13th for $1000. Which I had to complain about the withdrawal approval taking longer then the 7-10 business days they state it will. I have continuously contacted planet 7 and been told it's in the finance department. It's almost August now. I contacted them again, no answer. I contacted them again on the 22nd. And still no reply.

Posted on August 2, 2019

Hi Nicholette--

I apologize for the frustration you've been experiencing with this.

I've checked on your account and I see we do not have a valid form of ID for you. I've just sent you an email regarding this--once I receive your ID, I'll be able to have your withdrawal sorted.

Much appreciated,

Tawni

Posted on August 2, 2019

I am sending current photo ID now. Thank you for responding.

AskGamblers
Posted on August 8, 2019

This complaint has been reopened as per Planet 7 Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on August 12, 2019

Hi Nicholette--

I have updated your account with your ID, so we're good with that.

A new note was added by our Documents Department stating we are still missing a current utility bill in your name, along with the signed authorization form and copies of your credit card ending #7311.

Can you please send these bits to me as soon as possible?

Much appreciated,

Tawni

AskGamblers
Posted on August 15, 2019

Dear @Niknak2281,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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