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Planet 7 Casino - Delayed Payment since December 2021

RESOLVED

Complaint Info

Disputed casino

Planet 7 Casino

Amount

$ 2414.75

Posted on January 26, 2022

Hello, I'm in need of help for getting my wire transfer from Planet 7 Casino.

On 12-5-2021, I requested a $2500 wire transfer. All of my documents were verified and the casino stated it would take 7 to 10 days for the approval.

On 12-21-2021, my withdrawal was approved for 2414.75. On my transactions list it shows 85.25 declined, then the next line states 85.25 manager approved. I assume that is fees they charge. Anyway, I never heard anything else so I contacted them again several times and was finally told that my approved withdrawal was sent to the payment provider on 12-31-2021.

Again I didn't receive my money after 7 business days. Contacted the casino again and they advised that it was due to the holiday to give it a few more days.

On January 14, I contacted them again, and now they tell me that it is up to the payor provider to send my money and it could take weeks. I asked if I could have that information or a tracking number for my transfer and of course they said they could not provide that information.

Please help. I have been a loyal player with them for a few years, now a VIP 5 player and would like to believe I have not been scammed!

Posted on January 27, 2022

Thank you so much for your help!! I received my funds and were available to me this morning!!

AskGamblers
Posted on January 27, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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