Hello, I'm in need of help for getting my wire transfer from Planet 7 Casino.
On 12-5-2021, I requested a $2500 wire transfer. All of my documents were verified and the casino stated it would take 7 to 10 days for the approval.
On 12-21-2021, my withdrawal was approved for 2414.75. On my transactions list it shows 85.25 declined, then the next line states 85.25 manager approved. I assume that is fees they charge. Anyway, I never heard anything else so I contacted them again several times and was finally told that my approved withdrawal was sent to the payment provider on 12-31-2021.
Again I didn't receive my money after 7 business days. Contacted the casino again and they advised that it was due to the holiday to give it a few more days.
On January 14, I contacted them again, and now they tell me that it is up to the payor provider to send my money and it could take weeks. I asked if I could have that information or a tracking number for my transfer and of course they said they could not provide that information.
Please help. I have been a loyal player with them for a few years, now a VIP 5 player and would like to believe I have not been scammed!