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Planet 7 Casino - Delayed payment past terms

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 420
Posted on December 16, 2019

I had a withdraw request that was approved on 11/29 for the amount of $420

I have done live chat a couple of times since this isnt showing up anywhere on my account anymore and they said I would receive no later then 12/13 and still havnt seen it.

I like using playing at planet 7 casino but it seems like I have to file a complaint or complain a lot through chat just to receive my payouts. I also have another withdraw request that is still pending. Thanks

Posted on December 20, 2019

Hi Tony--

I apologize for the frustration you've been experiencing with this.

I'm pleased to tell you that your withdrawal was issued to your wallet, Tuesday: 12/17 Paid $420 (0.06108978) + no Fees Bitcoin transaction #145636327.

I wish you all the best,

Tawni

AskGamblers
Posted on December 20, 2019

Dear @Tonyhoover1989,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on December 23, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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