Ag Awards

Planet 7 Casino - Delayed payment past approval date

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Posted on December 31, 2019

Made a withdraw request of $500 usd on 12/05/2019.

I have since reached out to planet 7 casino asking why this hasn’t been approved yet and keep getting the run around of “wait a little longer”.

They have told me 5 to 7 business days from the time the withdraw request is made for it to be approved and it is way past that.

Any help would be greatly appreciated, thanks!

Posted on January 5, 2020

This complaint has been reopened as per Planet 7 Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 9, 2020

Hi Tony--

I apologize for my slow response--I'm still doing a bit of catching up following time away during the holidays.

I've checked on your account and I do see that you cancelled your withdrawal, January 4th. At this time, there are no further withdrawals pending approval or payment.

I wish you all the best,


Posted on January 13, 2020

Dear @Tonyhoover1989,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected upon player's inactivity and it will be closed accordingly.

Thank you for your cooperation.

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