Requested a withdrawal 2-11-2019. It was approved on 2-22-2019 but I still have not received anything. Ive been told 6 times via live chat that they're "escalating" my case to resolve the issue and nothing is ever done. I have emailed the payouts department to no reply. I have even emailed Tawni who is their representative on here to also no reply. So I guess this is my only way to possibly get paid. My account has been verified and up to date. They just refuse to pay winnings.