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Planet 7 Casino - Delayed payment of winnings $2,260

RESOLVED
Posted on March 25, 2019.

Requested a withdrawal 2-11-2019. It was approved on 2-22-2019 but I still have not received anything. Ive been told 6 times via live chat that they're "escalating" my case to resolve the issue and nothing is ever done. I have emailed the payouts department to no reply. I have even emailed Tawni who is their representative on here to also no reply. So I guess this is my only way to possibly get paid. My account has been verified and up to date. They just refuse to pay winnings.

Posted on March 28, 2019.

Hi Brandon--

I've checked on this account and I see the payment was already issued to your wallet: 3/21 Paid $2220 (0.54910325) + $40 Service Fee Bitcoin transaction's #125332907.

Please check your wallet and confirm you've received this.

Much appreciated,

Tawni

Posted on March 28, 2019.

Funds were finally paid. Way out of the timeline in the terms of service on the website but finally paid. P.s. potiential customers. Planet 7 always pays winnings but you will jump through hoops to get it done and you will be excluded from any further promotions if you do win. Happy gambling! Thanks Tawni

AskGamblers
Posted on March 28, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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