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Planet 7 Casino - Delayed Payment of $250 over a month

RESOLVED

Complaint Info

Disputed casino

Planet 7 Casino

Amount

$ 250

BarneyTheAngus New South Wales Message
Posted on January 22, 2022

Hi Tawni, my last withdrawal was also delayed, and you assisted. Can you help me with this one??? On 11 Nov I requested 100 and on 6 December I requested 150. First withdrawal is now two months past your terms of seven working days. I wish to withdraw again however I can only have two pending withdrawals, so effectively not able to play at the casino. I am fully verified and have tried to escalate through live chat, but a month after escalation its still pending. Much thanks K.

Posted on January 26, 2022

Hi Kirsty--

I apologize for the difficulties you've been having with this.

I'm pleased to tell you that your payment was issued to your Pay2Card, yesterday: 1/25 Paid AUD $250.00 + no Service Fee for transaction's #39602164 ($100.00), #39602331 ($150.00).

I wish you all the best,

Tawni

AskGamblers
Posted on January 26, 2022

Dear @BarneyTheAngus,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BarneyTheAngus New South Wales Message
Posted on January 28, 2022

Much thanks to Tawni, and Ask Gamblers team. Payment has been received in full. Kirsty

AskGamblers
Posted on January 28, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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