Ag Awards

Planet 7 Casino - Delayed payment of $100

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 100
montana1033 California
Posted on January 21, 2020

My withdraw was approved on 1/6/20 for 100 dollars and I still have not received payment via check. I have talked to live chat and they just keep telling me try again in a few business days. Im hoping that I will receive word on the check soon. I like this casino and would hate to have to leave it. Please help me out

Posted on January 25, 2020

Hi Montana--

I apologize for the difficulties you've been having with this.

You'll be pleased to know that your payment was sent to our processor, Wednesday: 1/22 Paid $100 + no Fee for transaction #147364136. I would expect you'll find the funds in your account towards the middle of this coming week (possibly sooner).

All the best,


montana1033 California
Posted on January 26, 2020

Okay, thank you for the notice. I would like to keep this complaint open until I receive the payment. I will keep you updated if/when I receive the payment this week!

Posted on January 30, 2020

Hi Montana--

I've checked on this payment and the wire was confirmed as completed on the 23rd. I would expect the funds would have arrived by now.

Can you please confirm?

Much appreciated,


Posted on January 30, 2020

Dear @montana1033,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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