Complaint #2153 Planet 7 Casino

Delayed payment of only 600

By Jamie H.

5 years ago

Message on forum

I requested winning of $600 back in April 13, 2021. Filled the credit card authorization form and the steps to verify identity through third party. I don’t remember the exact name, it sounded something like Hooyu. Provided my bitcoin address too when I received an email requesting an address.

When I contacted them in a couple of days. They said document needs to be submitted in order to process the payout. I explained that I did what I had to do and questioned if they were missing my personal information. Gladly, they found my documents and expedited the process.

Then again, when I contacted, they said they need my bitcoin address. I told them I already sent, but oh well. I sent my new bitcoin address via email that I received.

From then till today, I have contacted them several times through live chat and email from the payout department. Live chat reps always says the same thing that they will request my withdrawal to process as soon as possible and it typically takes about 10 days or so. They never replied me back the emails I have sent.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $600

Discussion

AskGamblers

• Support Team

5 years ago

Dear @sweetyjamm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

5 years ago

Hi Jamie--

I sincerely apologize for the frustration you've been experiencing with this.

Your withdrawal will be approved first thing tomorrow morning (Tuesday). With this in mind, I do expect the payment to be issued to your wallet before the end of this week.

Once I receive confirmation that the payment has been sorted, I'll be back with an update.

All the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

On 3/23/2026 I made a crypto deposit for $74.53 that was attached to bonus code 380SURGE. After meeting the play through I requested a $150 withdraw in 3/23. On 3/24 they denied my request and credited back my original deposit. Then I played my balance free of any bonus and built it up to $301. On 3/24 I requested a withdraw if $301. Not until 3/27 they email me that they need a picture of my id. I sent it on 3/27. Then on 3/30 they deny the $301 withdraw request due to my account not verified. The live/help chat informed me of this. I don’t understand why at that point they had not yet verified my account due to the fact that they requested & received my info on 3/27. On that chat they told me that now my account is verified to request the withdraw again. I requested the withdraw of $301 again for the second time. Then I’m notified that it’s going to take 7-10 business days to receive the funds. Attached below is the screenshots in sequence of the events described above. I am aware that the case needs to be finished by the casino before I submit a complaint. This is actually 3 cases all connected as described above with 2 of them denied by the casino and 1 still pending that could continue for 7-10 more business days. I view this as a finished case. The 1 case that is still pending is only pending due to the casino choosing to delay for reasons that are not valid in my opinion. Thanks for the assistance.

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Delayed payment again at Planet7

I am VIP player at Planet7 casino. I requested a withdrawal of $2500.00 on 2/25/2026. The request was reviewed and approved. According to the timeframe listed in terms and conditions I should’ve been paid by now, however no payment has been sent. I would appreciate some help to solve this issue in a timely manner.

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$2,500

Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

Please reverse my $100 winnings as the casino even removed my $100 winnings and revoked my account.

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Payment delayed since January 12th

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My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Delayed payment at Planet7

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I am fully verified and won $3,600 and made a withdrawal for $2500

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Planet 7 took 5K winnings

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My transaction history can be checked for this!

Resolved

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Rejected

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They aren't responding to anything I do.

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