Complaint #1828 Planet 7 Casino

Delayed payment has been over a month

By mandasmits3199

6 years ago

Withdrew $1500 on the 1st December 2019. Approved on the 4th December. No communication until i contact them via chat and i have - been told t has been paid and to wait a few days for transfer (LIE), been told that i have not given bank details and wait a few days (provided 1st time this claim), been told that my ID had "expired" and wait a few days (provided 1st time this claim), told again that my bank details werent recorded (provided 2nd time this claim) and wait a few days, been told that my ID was incomplete (provided 2nd time this claim) and she confirmed my email and told me to wait 5 days. Today i have asked again (because there is zero communication with this company) and have been told that my ID is missing and to submit again (four times because apparently each email was missing something too) and wait 5 days. - ridiculous! Dodgy to say the least! Every time I contact them (as they do not communicate at all) i get another excuse or another story about how my documents and/or bank details are missing and that the document department ave to verify and it will take another 5 days! Not a very good way to get people returning!

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1500

Discussion

AskGamblers

• Support Team

6 years ago

Dear @mandasmits3199,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Planet 7 Casino

• Representative

6 years ago

Hi Amanda--

I apologize for the frustration you've been experiencing with this.

You'll be pleased to know that your payment was sent to our processor, Friday: 1/10 Paid AUD $1312 + no Service Fee for transaction #23674186. Our processor is still running a bit behind after being off during the two holiday weeks--as such, I would expect you'll find the funds in your account, early next week (possibly sooner).

I wish you all the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

See all complaints for this casino

Delayed payment on withdrawal request

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Wins removed

Nataniel690 here

Please see the attached confirmation of completion of playthrough by two different agents

I can confirm I used a $100 max/min cashout coupon.

I was previously told my withdrawal would be canceled since I had outstanding playthrough of $883 however on Wednesday I played Vegas and played down all playthrough.

I subsequently enquired first and two different agents told me all playthrough was completed and I then initiated a withdrawal and my withdrawal was canceled since Ron Hart was very rude and told me today my playthrough was never completed and that's why my $100 was taken away.

I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

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Payment delayed since January 12th

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My withdrawal was approved in the amount of $2500 on January 12.

Terms and Conditions say I should be paid no later than 10 business days after approval.

I have been with this casino for a very long time and have not even once gotten my payment on time.

I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

I shouldn’t have to ask to be paid every single time.

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Delayed payment at Planet7

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Planet 7 took 5K winnings

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