Complaint #2422
Planet 7 Casino
Delayed Payment due to Bank Statement
3 years ago
Hello,
I submitted a withdrawal request on April 18, 2023 for $1500.00. After a week the request was denied and the money was put back into my casino account. The reason I was told it was denied was I didn't supply bank statements. However I was never asked to supply bank statements. I never received an email requesting any bank statements, and when I submitted the withdrawal request I submitted what was requested.
After chatting with a very helpful representative, on April 25, 2023, I resubmitted a withdrawal request in the amount of $1450.00. I left $50.00 in account to gamble with. I provided all the same information that I provided in my original request and I included my bank statements.
This morning, May 2, 2023, I contacted chat to check the status of my withdrawal request. This time I was told it was on hold because my bank account is in the negative. My most recent bank statement shows a balance of $113.00 in the positive. My bank account is not in the negative. The chat representative told me to submit my most recent bank statement showing my account balance. Even though I have already submitted this information, I once again sent a copy of my most recent bank statement to show that my account is not negative. I have attached a copy of everything I have sent to the planet 7 documents department. Thank you for your assistance.
I submitted a withdrawal request on April 18, 2023 for $1500.00. After a week the request was denied and the money was put back into my casino account. The reason I was told it was denied was I didn't supply bank statements. However I was never asked to supply bank statements. I never received an email requesting any bank statements, and when I submitted the withdrawal request I submitted what was requested.
After chatting with a very helpful representative, on April 25, 2023, I resubmitted a withdrawal request in the amount of $1450.00. I left $50.00 in account to gamble with. I provided all the same information that I provided in my original request and I included my bank statements.
This morning, May 2, 2023, I contacted chat to check the status of my withdrawal request. This time I was told it was on hold because my bank account is in the negative. My most recent bank statement shows a balance of $113.00 in the positive. My bank account is not in the negative. The chat representative told me to submit my most recent bank statement showing my account balance. Even though I have already submitted this information, I once again sent a copy of my most recent bank statement to show that my account is not negative. I have attached a copy of everything I have sent to the planet 7 documents department. Thank you for your assistance.
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
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