This complaint is in regards to planet 7 and extreme slow approvals, and cashouts.
I cashed out $9700 on July 20th today is the 20th of September.
I’ve messaged to them multiple times to no avail, they finally approved one a few weeks ago, and it still hasn’t shown up in my bank account. The other three haven’t even been approved.
It’s supposed to be 10 business days for them to approve a withdrawal, it has been two months. I just would like my money in a timely manner, I’ve spent tens of thousands of dollars with this and the sister casinos this past year.
I’ve messaged multiple times, no one could help of course. The one time they said “I know the delays are long, just stay positive and hope”.
I’ve been a loyal customer for years to this casino and all its sister casinos. This is the second complaint I’ve had to put in on them though.
Thank you for your assistance <removed name>
If you need any more information please let me know.