I requested a withdrawal on 8/22, submitted requested documentation on 8/22 reference #4842838. I checked the status on 9/2 and they indicated they had not received my documents. I gave the reference number and the guy indicated he would get it sent over. I chatted again on 9/4, with a very rude man named Axel J., who indicated it would be the 7-10 business days from 9/2 despite my submitting them on 8/22. On 9/12 i again checked the status and was told it would be escalated. Its been almost a month and it hasnt even been approved yet. Very frustrating. Both Slots.lv and Miamiclub had my money in the bank within a week. I love the games on Planet7 but their withdrawal process is ridiculous.