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Can you help with my payout


4 years ago

Hello, I made several deposits and only played with this one account it's the only account I used to play. I had 4 payout requests 3 for 2500 and 1 for 2000. When I last checked I had one request approved but I still haven't received any winnings I deposited with BTC and asked for withdrawal in BTC

My account was verified and they received all my documents and was told everything was good and just way for the time frame and it will be in your BTC wallet I've tried to chat but can't get a hold of anyone I have enclosed all the screenshots of what I won and the dates and my chats with planet 7 I was assured multiple times that I would receive the funds. I hope you can help

Disputed Casino Planet 7 Casino
Amount $7340

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Planet 7 Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hi Aaron--

I've checked into your final withdrawal and unfortunately, you will not be receiving this. I'll explain...

You used a coupon which helped you build the funds for your withdrawal. This was a No Play/No Max bonus and the terms for this are quite clear:

ALL DEPOSIT BONUSES: STANDARD WAGERING REQUIREMENTS

10. No Play/ No Max bonuses: Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted.

11. Playing a prohibited or restricted game while using a bonus will void any winnings generated during the use of a said bonus. These terms are valid and applicable EVEN AFTER the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X playthrough (deposit + bonus amount) before the funds can be withdrawn.

--

Apparently someone was asleep at the wheel with your first approvals, as they never should have been approved. You played 83 hands of blackjack, which goes against the terms of the bonus. In a nutshell, you were quite lucky you received the payments you've already received.

I've forwarded the transaction history, coupon details and game logs to AskGamblers management to confirm what I've stated is accurate.

All the best,

Tawni
User name loyalty-level-2
Ok thank you. I appreciate all your help on this and look forward to hearing from you on Monday.
User name
Hi Aaron--

I apologize for not getting back to you sooner--I was off for a bit more than a week for vacation.

Here are the payments issued so far:

11/4 Paid $2340 (0.0381521) + no Service Fees Bitcoin for transaction #183347683
11/10 Paid $5000 (0.07487144) + no Service Fees Bitcoin for transactions #185139695 ($2,500.00), #185139694 ($2,500.00)

I'm working from home this weekend, so I don't have direct access to your account. Please give me until Monday to check into your remaining withdrawal.

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540
Avg. Amount $3,548
Avg. Complaint Duration 17 days
Avg. Response Time 3 days

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