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Planet 7 Casino - Being told to cancel withdrawal and resubmit it after four months

UNRESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Posted on September 21, 2021

I submitted a withdrawal request May 4. They have verified all of the required documentation was submitted on May 29th. They claim their payout department is overwhelmed with payouts and that's the reason for the delay. Now they are claiming I need to cancel the withdrawal and resubmit everything because the paperwork is only valid for 3 months. In other words, start the clock over. I never received an email about this, it took my checking in every 3 weeks to find this out (that my paperwork was "expired".

AskGamblers
Posted on September 21, 2021

Dear @Rhga75,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

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