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Planet 7 Casino - Avoiding my payment

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 900
Posted on September 29, 2020

This is my 2nd withdrawal request since playing this Casino in recent months. I am verified from a previous withdrawal in July - although that was a nightmare as well. The verification process took nearly 2 months! Each time you send something it takes several days to get reviewed and re-requested for a clearer form or jpeg. As for the current withdrawal request I cashed out on 9/8/2020 for 900 following meeting play-thru requirements. Shame on me for giving the casino the benefit of doubt after the run-around I got the first time. The SLA is 7 business days for approval. After several live chats telling me it will happen soon I've attempted to contact the VIP manager and have received no response other than an auto reply stating I need to wait 5 business days just for a response. I'd be happy to wait if it was not already 15 business days gone by. Please assist! Thank You!

Posted on October 3, 2020

Hi Dennis--

I apologize for the frustration you've been having with this.

I'm pleased to tell you that your withdrawal was paid to your wallet, Wednesday : 9/30 Paid $646 (0.06036705) + no Service Fee BTC for transaction #160803092.

I wish you all the best,

Tawni

AskGamblers
Posted on October 3, 2020

Dear @ndns2000,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on October 3, 2020

Planet 7 has paid expeditiously based on this complaint. Thank You.

AskGamblers
Posted on October 5, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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