I made a withdrawal of $5000. It was in 2 requests of $2500 a piece on 12/22/18.My verifying documents were approved by hooyu within 24 hours and I submitted authorization for a new card I used on 12/28/18. My first withdrawal was approved for $2406 on 1/4/19. But nothing has moved since. My other withdrawal is still pending and my payment has not been sent to the processor. They have all the information for wire transfer because I had one in the middle of a November and the live chat operators keep saying it is escalated but nothing moves. My concern is the pending payment that has not been approved within the 7 days they say it will be approved plus the wait for it to be sent out after it is approved. I hate coming this route again but I am getting no answers about the delays from anyone else. They just continue to say it hasn’t been sent and then send me a copy and paste of the terms and conditions. I know what they say and I am in the 7-10 days it should be sent by 1/17/19 to be within 10 business days, and as of 5 minutes ago, the first payment has not been sent to the processor. And again, I am told there is no reason for the delay because they have all of my information and have had it. Please help me get to the bottom of this.