Complaint #2510 Planet 7 Casino

2nd time having to escalate my withdrawal

By Francisco C.

1 year ago

Message on forum

I always make sure I understand the terms/conditions & time frames of my withdrawals and usually don’t have any problems at planet7.

Recently, I am not sure why, it seems like I have to take extra time to contact customer service (multiple times), provide basic information, ask representatives for help, and do much more than I have had to do in the past in order to get my withdrawals.

I’m only providing this feedback in hopes that Planet 7 can help to improve the experience for their customers in the future. This is the 2nd time in a row that I have had to wait the expected time frame, request for an escalation, and then file a complaint.

Thank you in advance for a speedy resolution.

Request ID #22521006

Date 9/10/2024 5:17:10 AM

Method: Bitcoin

Amount $ -193.70

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $194

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Sisco505kidD,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Planet 7 Casino

• Representative

1 year ago

Hi Francisco--

I apologize for the frustration you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Friday: 9/27 Paid $179 + $15.00 Service Fee Bitcoin for transaction #257781897 ($194.00)

I wish you all the best,

Tawni

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

Planet 7 Casino Complaints

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Delayed payment on withdrawal request

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Nataniel690 here

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