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Planet 7 Casiino - Will not pay my 500 winnings

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 287
Posted on May 28, 2020

First I won up too 3,000 and I played back down to 1,000 and cashed out via bank draft I sent all my documents and after weeks waiting told I was approved then waited and was told I couldn’t withdraw bank draft because my husband was also on my bank account(joint account) so I ask to change it to bitcoin and waited weeks to be told no I didn’t deposit bitcoin so can’t get my winnings that way, so I gave up and played it and deposited bitcoin so then I try to cash out 500 via bitcoin and I finally weeks later get email it’s approved and I wait and after week I start chatting and they always say oh we are gonna escalate that for you or check back in 72 hours but I still have not got the 500 and it’s been over 3 weeks. No reason just they give some excuse to put me off! I like to play here and made many deposits with no probems but when I try to withdrawl I get run around :(

Posted on June 1, 2020

Hi Tammy--

I apologize for the difficulties you've experienced with this.

I've reviewed your account and I do see that your withdrawal was issued to your wallet, last week: 5/29 Paid $287 (0.03054688) + no Service Fee BTC transaction #154880086.

Regarding the shortfall from your requested withdrawal amount, this is due to the bonus you received. All bonuses are non-withdrawable and as such, removed from your withdrawal amount.

I wish you all the best,

Tawni

AskGamblers
Posted on June 1, 2020

Dear @Tamwilson813,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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