I sincerely apologize for the headaches and frustration you've experienced with this.
I do see the payment was sent off to you and I expect to see the tracking in the next couple days--I'd also expect that the payment should reach you before the end of the week.
While I realize you're likely skeptical, I'm now involved and I'll be staying on top of this for you until your payment is in your hands. ;-)
I'll be back just as soon as I receive your tracking.
All the best,
No..check as of yet...and no tracking number...I will update when there are changes...thank you ask gamblers,and planet 7 management for your coroperation....
Sorry to just be getting back to you (although I see there's good news!)--I've been swamped this week.
As mentioned, I received your tracking late yesterday (Thursday) and when I checked it, I could see the payment was already delivered to you (6:30 PM, your time).
Again, I apologize for the delays you've experienced.
All the best,
Yes I carried it to my bank to deposit it they wouldn't deposit into my account...I have it but what to do next...Not sure ..thank you for your effort,the long drawn out process is nerve wrecking...it seems these online casinos...get your money innstantly...why should it be so complicated on the withdrawl process not to mention my bank accepting the check
....not sure exactly what to do next...Im bewildered..
Most players have no difficulty depositing Canadian checks, but we do come across this issue from time to time. I'm guessing you're banking at a smaller bank or credit union?
In any event, we'll have to see what we can do to resolve for you. To that end, I'm going to ask Ally, our Escalations Manager to contact you tomorrow (she's out of the office today). She'll be able to help sort out the best way to move forward with this.
I'll continue to monitor this to make certain things move along.
All the best,
Still waiting on other options for getting my check deposited or cashed my bank would not deposit a check Planet 7 is looking into other options for getting me paid still waiting frustrating......
I believe Ally emailed you late in the afternoon today regarding other options--did you receive her email?
No I did not see or recieve an email
I do see that Ally has sent two separate emails to you, but she's yet to receive a reply. Can you please check your email box?
Yes I will thank you
Thanks for the update and I'll check with Ally Monday to ensure all goes smoothly from here. ;-)
Have a wonderful weekend,
I would like very much if Ally would call me with the no. You have on file...please
The complaint has been reopened as per Planet 7 Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.
I would like to thank you, for your persistence and your help in resolving this matter. As of Saturday past Saturday, the check went through my bank and cleared and was deposited in my account thank you Planet 7 and ask gamblers, I would recommend Planet 7 and also recommend as gambler when problems arise and casino matters once again thank you for your help and everyone involved thank you
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
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