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Planet 7 Casino - Declined withdrawal

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Refund declined
Amount $ 1037
Posted on February 20, 2020

I was waiting to receive my withdrawal since January. I requested a check payment of 1300.00 dollars after 3 weeks, I in contact with Planet 7 support, I chatted with the casino agent, I was my withdrawal was approved that I should payment within 7 or 10 days, the payment would be 1037.00 dollars. After waited 14 days NO Payment. Again I contacted Help @ Planet 7 for the status of my withdrawal of 1037.00 dollars they took out any fees that apply to the payment. I was told I had to send my banking detail for payment. I inform them that I request a check payment due to no satisfaction, I send them all my banking info for the wire transfer. I send my banking info twice still no payment. I contacted them again, I was told they would escalate my case to the finance department, this was the second time my case was escalated. On Feb. 17 when to sign in to my account. I couldn't because after chatting with an agent to find out my account was revoked WHY? I have played at this casino for years, at this time I was transferred to a payout specialist Meghan G. after explaining my case she told me CHASE bank does not allow for wire transfers due to restrictions which were a lie, I told her I have received wire transfers before from CHASE. After my conversation with she change her tune, Now she offer to escalate my case to their Finance Dept, Here we go again, Planet 7 and their sister casinos same old dirty tricks.

Posted on February 24, 2020

Hi Steven--

First, I'd like to apologize for the way this was handled. Yes, we were experiencing difficulties with Chase for a period of time, however, this issue has now been resolved.

You'll be pleased to know that your withdrawal was sent off to our processor, Friday: 2/21 Paid $1037 + no Service fees for transaction #147882403. I would expect the funds will reach your account towards the end of this week

As you can see there is a shortfall from your requested withdrawal amount. The reason for this is that you received a bonus and all bonuses are non-withdrawable--as such, the bonus amount was removed from the total withdrawal.

I've sent a query through regarding your account status (it's not properly noted). As soon as I have information about this, I'll come back to you with an update.

All the best,

Tawni

Posted on February 25, 2020

Good Afternoon AskGamblers Staff.

I would like to take this opportunity to thank everyone, in helping me receive my withdrawal with Planet 7.

I receive my withdrawal today. This case has been resolved. I've updated my complaint, Once again thank you and your staff for the great service you provide.

AskGamblers
Posted on February 25, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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