Complaint #2 Pink Casino UK

Suspended account withheld funds

By Larue777

2 years ago

Pink casino suspended my verified account, and are holding my £2,000 withdrawal. I have sent many many emails and spoken via live chat, the reason given is “department reviewing the account”. They won’t tell me Why they are suddenly reviewing my account or tell me what department are reviewing it. This has been going on for 16 days now. All answers from Pink Casino are the same copy and pasted response “being reviewed”

Disputed Casino Pink Casino UK

Reason Refund declined

Amount £2000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Larue777,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Larue777

2 years ago

Hi Askgamblers

Thought I would update you. I Emailed pink casino for an update today as I have not heard anything or a reply to my documents being sent on Thursday. I received an email back this afternoon saying, My account will be reviewed tomorrow , and I will received a response by end of day tomorrow (tues 5th dec)

Since Thursday I have noticed that I am no longer able to log into pink casino. Normally I could log into an error screen which showed my £2001 balance. Now it says wrong username, so looks like there has been some behind the scenes activity going on to block me out my account altogether.

I will update again after receiving my email from link casino tomorrow.

Thanks
Larue777

Larue777

2 years ago

Hi Both

As per my message on here dated 24th November, which I also attached screen shots of me responding to the 10th November email and allowing access to my bank accounts.

Anyway..

Yesterday at 12.46pm I responded to it again, providing all documentation requested. Providing 3 months bank statements in PDF form. Also Proof of my income for August , September And October , also Statements of My 2nd Bank where that Income gets paid into. Giving exact dates income was received.

So the Documentation you are looking forward to from me, You received almost 28hrs ago.

As I have provided everything asked, I look forward to having my account reopened

Many Thanks

Larue777

Pink Casino UK

• Representative

2 years ago

Dear ASKGAMBLERS,

Thank you for your message.

There is an email on the 10th of November that you can also attach here where we requested the documentation and we gave you the option of replying to that email with it. You haven't provided anything so the case has been delayed as per your lack of collaboration.

We are looking forward to hearing from you with the requested documentation.

Have a nice day.

Pink Casino UK Complaint Stats

Resolved 2 / 3

Avg. Amount $5,914

Avg. Complaint Duration 33 days

Avg. Response Time 1 day

Pink Casino UK Complaints

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Account Issue and Payment Issue

I requested for withdrawal on 3rd Nov 2023 but till today I haven’t received my money. Their Live Chat advised their team is reviewing my account which has been going on for 12 days and no one has asked for any documents for verification also. I felt I was a victim of fraud with this company. Pls help.

Unresolved

£2,000

Pink Casino UK - Closed my account with 10k

I deposited £400 on pink casino 28/05/2023 Sunday. I was playing lighting roullette within 15 minute or so of playing I won over 10k ,with in seconds of this big win my account had a pop up saying timed out and then I couldn’t get back into my account. It has now been 8 days I have had daily reply’s via chat and email telling me to just wait for there checks to be done. On Friday was told 72 hours and now Monday has come and now still nothing. I am very stressed in regards to this situation and it’s now playing a major role in my daily mental health due to the amount of money I am waiting for is a lot.

Resolved

£10,000