Complaint #1 Pink Casino UK

Pink Casino UK - Closed my account with 10k

By Massey61090

3 years ago

I deposited £400 on pink casino 28/05/2023 Sunday. I was playing lighting roullette within 15 minute or so of playing I won over 10k ,with in seconds of this big win my account had a pop up saying timed out and then I couldn’t get back into my account. It has now been 8 days I have had daily reply’s via chat and email telling me to just wait for there checks to be done. On Friday was told 72 hours and now Monday has come and now still nothing. I am very stressed in regards to this situation and it’s now playing a major role in my daily mental health due to the amount of money I am waiting for is a lot.

Disputed Casino Pink Casino UK

Reason Account closure

Amount £10000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Massey61090

2 years ago

I have been paid it is resolved

AskGamblers

• Support Team

2 years ago

Dear @Massey61090,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Pink Casino UK

• Representative

2 years ago

Hi MASSEY61090

If you have received a final decision then the case is solved from our side.

Kindest regards,

Pink Casino UK Complaint Stats

Resolved 2 / 3

Avg. Amount $5,914

Avg. Complaint Duration 33 days

Avg. Response Time 1 day

Pink Casino UK Complaints

See all complaints for this casino

Account Issue and Payment Issue

I requested for withdrawal on 3rd Nov 2023 but till today I haven’t received my money. Their Live Chat advised their team is reviewing my account which has been going on for 12 days and no one has asked for any documents for verification also. I felt I was a victim of fraud with this company. Pls help.

Unresolved

£2,000

Suspended account withheld funds

Pink casino suspended my verified account, and are holding my £2,000 withdrawal. I have sent many many emails and spoken via live chat, the reason given is “department reviewing the account”. They won’t tell me Why they are suddenly reviewing my account or tell me what department are reviewing it. This has been going on for 16 days now. All answers from Pink Casino are the same copy and pasted response “being reviewed”

Resolved

£2,000