Pin-up Casino - Urgent Complaint Regarding Uncredited Deposit of INR 2000

Hello!

We see that you have already contacted our support team, and they have created a ticket for your situation. Currently, our specialists are working on resolving it. They have submitted a request to the payment system and are awaiting a response. Filing a complaint does not expedite this process. As soon as we receive the necessary information from the payment aggregator, we will inform you immediately in this discussion and via your email.

It's more than 7 days now. It is your issue you should manage payment system accordingly, clients shouldn't face issue because of your issues. Expedite the process in best possible way. Your support team has some templates they forward the same templates again again. I have not submitted complaint for fun.

Hello!

Filing a complaint does not expedite the resolution of this situation. Our specialists have submitted a request to the payment aggregator to clarify the information regarding your deposit. As soon as we have any updates, we will inform you immediately.

It's about to be 15 days now. If you do not care customer complaints, if you do not expedite the payment process. What kind of service you are providing to your clients? You agent says I am your vip member and you are behaving like this. I have submitted the screenshot of payment. What are you waiting for ?? It's 2000 rupees, what would have happened if I had deposited lakhs of rupees? Do the needful asap

Dear Pin-up Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Greetings!

Unfortunately, your deposit was not credited - the operation has an unsuccessful final status. We recommend that you contact the bank to clarify details and search for the payment.

Payment was done from Google pay it was a successful transaction within a minute. How can it not reach to the recipient? I have also raised a charge back request with my bank. Let's see. But I think that your partner person (GAUTHAM JAIN) is misleading you. Check his bank statement.

We have reviewed this statement previously and provided it to the payment aggregator for investigation, to which we received a response that the deposit was not credited. Therefore, in order to submit a new request, we need additional confirmation from your bank about a successful deposit.

Yes waiting for bank's reply to my Grievance.